Refund Policy

Last Updated: 2025-11-20

At Save Sora, we are dedicated to ensuring your complete satisfaction with our AI-powered services. We understand that situations may arise where you need to request a refund. Please carefully review our refund policy before making any purchase decisions.

Refund Eligibility Requirements

• Time Restriction: All refund requests must be submitted within 3 days from the date of your initial purchase. Requests made after this period cannot be processed.
• Credit Usage Limit: Refunds are only available if you have consumed fewer than 5 credits. If you have used 5 or more credits, refund requests will not be approved regardless of the time elapsed since purchase.
• First-Time Purchases: This refund policy applies specifically to first-time subscribers. Existing customers may have different terms based on their subscription history.

How to Submit a Refund Request

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Our Support Team: Send an email to support@savesora.comwith your refund request.
2. Provide Required Information: Include the following details in your email:
   • Your account email address
   • Order number or transaction ID
   • Purchase date and time
   • Reason for requesting a refund
   • Current credit usage status
3. Submit Within Deadline: Ensure your request is sent within the 3-day window from your purchase date.

Refund Processing

• We will review your refund request within 2-3 business days of receipt.
• If approved, the refund will be processed to your original payment method within 5-10 business days.
• You will receive email confirmation once the refund has been initiated.
• Please note that processing times may vary depending on your payment provider and financial institution.

Non-Refundable Circumstances

• Requests submitted after the 3-day deadline
• Accounts that have used 5 or more credits
• Subscriptions that have been active for more than 3 days
• Cases involving violation of our terms of service
• Requests from non-first-time subscribers (subject to different terms)

Policy Updates

• We reserve the right to modify this refund policy at any time without prior notice.
• Any changes to the policy will be posted on this page with an updated "Last Updated" date.
• We recommend checking this policy periodically to stay informed of any modifications.

Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please contact us at support@savesora.com. Our support team is available to help you with any concerns.